Kelly Services Reports Increased Revenue and Earnings for the 1st Quarter of 2004

April 20, 2004

TROY, Mich., April 20 -- Kelly Services, Inc., a global provider of staffing services, today announced revenue and earnings results for the first quarter ended March 28, 2004.

(Logo: http://www.newscom.com/cgi-bin/prnh/19991208/KELLYLOGO )

Terence E. Adderley, Kelly Services chairman and chief executive officer, announced revenue for the first quarter of 2004 totaled $1.159 billion, a 15.5% increase compared to the $1.003 billion for the corresponding quarter in 2003.

Net earnings for the first quarter of 2004 totaled $1.1 million, compared to $310 thousand reported for the first quarter of 2003. Diluted earnings per share in the first quarter of 2004 were $0.03, as compared to first quarter 2003 earnings of $0.01 per share.

Commenting on the results, Adderley said, "The economic recovery is well underway, and I am pleased with our first quarter results. We achieved a new first quarter sales record of $1.159 billion. Revenue growth of 15.5% for the quarter was the strongest growth achieved since the second quarter of 1997. Additionally, the first quarter earnings improvement puts us on track to achieve strong earnings growth in 2004.

"We're off to a great start, and we expect it to continue. Assuming just moderate economic growth, second quarter 2004 earnings per share should range from $0.08 to $0.13, as compared to $0.04 per share in the second quarter of 2003.

"Revenue in our U.S. Commercial staffing segment increased 8.9% year over year during the first quarter, compared to the 4.0% increase reported in the fourth quarter of 2003. The gross profit rate in this segment decreased nine- tenths of a percent, primarily due to increased workers' compensation costs, higher state unemployment taxes, and the impact of customer mix. Expenses increased 3.2% compared to last year. Operating earnings totaled $24.3 million, an increase of 0.9% compared to last year.

"Revenue in our Professional, Technical, and Staffing Alternatives (PTSA) segment increased 7.7% year over year during the first quarter, compared to the prior quarter's increase of 4.1%. Kelly Law Registry and Kelly Healthcare Resources were the leading professional and technical performers in the first quarter. Kelly HR First and Kelly Vendor Management were the leading staffing alternatives units. Kelly Home Care and the Automotive Services Group experienced revenue decreases during the quarter. The PTSA gross profit rate decreased two-tenths of one percent, primarily due to increased workers' compensation costs at Kelly Staff Leasing. Expenses increased 7.4% as compared to last year principally due to planned expansion of Kelly Vendor Management and Kelly FedSecure. Operating earnings totaled $14.2 million and increased 5.8% on a year-over-year basis.

"Revenue in our International segment, as measured in U.S. dollars, increased 33.6% year over year during the first quarter, as compared to a 30.6% increase in the fourth quarter. The International gross profit rate decreased by nine-tenths of a percent, primarily due to gross profit rate decreases in Europe. Fee based income showed a modest increase. Operating expenses increased by 20.9% in U.S. dollar terms. The international operating loss totaled $952 thousand, a significant improvement compared to a loss of $3.2 million last year.

"On a constant currency basis, International revenue increased 17.8% year over year in the first quarter, as compared to 16.0% growth in the fourth quarter. Total company revenue for the first quarter of 2004 increased 11.1% on a constant currency basis compared to the corresponding quarter of 2003. Constant currency revenue growth was positive in all regions: Americas increased 15%, Europe increased 18%, and Asia Pacific increased 21%. International expenses increased by 6.3% on a constant currency basis."

In conjunction with its first quarter earnings release, Kelly Services, Inc. will host a conference call at 9:00 a.m. (ET) on April 20, 2004 to review the results. The call may be accessed in one of the following ways:

    Via the Telephone:
    U.S.             888-730-9134
    International    1-773-756-4625
    The conference call leader is Terence Adderley
    The passcode is Kelly Services

    Via the Internet:
    You may access the call via the Kelly Services website:
    www.kellyservices.com

This release contains statements that are forward looking in nature and accordingly, are subject to risks and uncertainties. These factors include: competition, changing market and economic conditions, currency fluctuations, changes in laws and regulations, including tax laws, the company's ability to effectively manage its information technology programs, and other factors discussed in this release and in the company's filings with the Securities and Exchange Commission. Actual results may differ materially from any projections contained herein.

Kelly Services, Inc. (Nasdaq: KELYA, KELYB) is a Fortune 500 company headquartered in Troy, Mich., offering staffing solutions that include temporary services, staff leasing, outsourcing, vendor on-site and full-time placement. Kelly serves 200,000 customers through 2,500 company owned and operated offices in 26 countries. Kelly provides employment for nearly 700,000 employees annually, with skills including office services, accounting, engineering, information technology, law, science, marketing, light industrial, education, health care and home care. Revenue in 2003 was $4.3 billion. Visit www.kellyservices.com .


                    KELLY SERVICES, INC. AND SUBSIDIARIES
                            STATEMENTS OF EARNINGS
           FOR THE 13 WEEKS ENDED MARCH 28, 2004 AND MARCH 30, 2003
                                 (UNAUDITED)
               (In thousands of dollars except per share data)


                                2004          2003        Change    % Change

    Revenue from services    $1,158,811    $1,003,397    $155,414      15.5%

    Cost of services            975,455       837,845     137,610      16.4

    Gross profit                183,356       165,552      17,804      10.8

    Selling, general and
     administrative
      expenses                  181,342       165,162      16,180       9.8

    Earnings from operations      2,014           390       1,624     416.4

    Interest (expense)
     income, net                   (239)          122        (361)   (295.9)

    Earnings before taxes         1,775           512       1,263     246.7

    Income taxes                    710           202         508     251.5

    Net earnings                 $1,065          $310        $755     243.5%

    Basic earnings per share      $0.03         $0.01       $0.02     200.0%

    Diluted earnings per share    $0.03         $0.01       $0.02     200.0%


    STATISTICS:

    Gross profit rate              15.8%         16.5%       (0.7)%

    Expenses as a % of revenue     15.6          16.5        (0.9)

    % Return -
         Earnings from operations   0.2           0.0         0.2
         Earnings before taxes      0.2           0.1         0.1
         Net earnings               0.1           0.0         0.1

    Effective income tax rate      40.0%         39.5%        0.5%

    Average number of shares
     outstanding (thousands):
         Basic                   34,881        35,548
         Diluted                 35,302        35,626



                             KELLY SERVICES, INC.
                       RESULTS OF OPERATIONS BY SEGMENT
                                 (UNAUDITED)
                          (In thousands of dollars)


                                            March Year to Date
                                       2004        2003      Change % Change

    Revenue from Services:
    U.S. Commercial Staffing          $549,422    $504,309   $45,113    8.9%
    PTSA                               238,698     221,659    17,039    7.7
    International                      370,691     277,429    93,262   33.6

         Consolidated Total         $1,158,811  $1,003,397  $155,414   15.5%

    Earnings (Loss) from Operations:
    U.S. Commercial Staffing           $24,313     $24,100      $213    0.9%
    PTSA                                14,162      13,388       774    5.8
    International                         (952)     (3,157)    2,205   69.8
    Corporate                          (35,509)    (33,941)   (1,568)  (4.6)

         Consolidated Total             $2,014        $390    $1,624  416.4%



                             KELLY SERVICES, INC.
                     RECONCILIATION OF CONSTANT CURRENCY
           REVENUE FROM SERVICES TO REPORTED REVENUE FROM SERVICES
                                 (UNAUDITED)
                          (In thousands of dollars)


                                           March Year to Date
                                      2004        2003      Change % Change

    US Commercial                    $549,422    $504,309   $45,113   8.9%
    PTSA                              238,698     221,659    17,039   7.7
    International - constant
     currency*                        326,841     277,429    49,412  17.8
      Revenue from services -
       constant currency            1,114,961   1,003,397   111,564  11.1%
    Foreign currency impact            43,850           -    43,850

      Revenue from services        $1,158,811  $1,003,397  $155,414  15.5%

* Information on constant currencies is provided to allow investors to separate the impact of foreign currency translations on reported results. Constant currency results are calculated by translating the current year results at prior year average exchange rates.



                    KELLY SERVICES, INC. AND SUBSIDIARIES
                                BALANCE SHEETS
                          (In thousands of dollars)

                                          March 28,   December 28,  March 30,
                                            2004         2003         2003
    Current Assets                      (UNAUDITED)               (UNAUDITED)
      Cash and equivalents                 $55,347      $76,378      $72,637
      Short-term investments                   452          457          493
      Trade accounts receivable, less
       allowances of $16,004, $14,983
       and $13,155, respectively           704,771      658,090      593,858
      Prepaid expenses and other
       current assets                       34,777       31,784       37,298
      Deferred taxes                        24,530       24,962       22,586

               Total current assets        819,877      791,671      726,872

    Property and Equipment, Net            181,487      188,122      198,982

    Noncurrent Deferred Taxes               14,378       14,606       21,055

    Goodwill, Net                           84,398       85,788       81,027

    Other Assets                            58,847       57,550       48,798


    Total Assets                        $1,158,987   $1,137,737   $1,076,734

    Current Liabilities
      Short-term borrowings                $37,904      $39,190      $24,441
      Accounts payable                      96,561       92,265       79,194
      Accrued payroll and related taxes    218,792      200,503      192,021
      Accrued insurance                     33,674       36,016       27,877
      Income and other taxes                52,754       49,342       45,647

               Total current liabilities   439,685      417,316      369,180

    Noncurrent Liabilities
      Accrued insurance                     54,941       58,763       45,467
      Accrued retirement benefits           48,788       48,025       40,689

               Total noncurrent
                liabilities                103,729      106,788       86,156

    Stockholders' Equity
      Common stock                          40,116       40,116       40,116
      Treasury stock                      (108,023)    (113,158)     (90,883)
      Paid-in capital                       19,651       19,096       18,285
      Earnings invested in the business    654,300      656,726      662,514
      Accumulated foreign currency
       adjustments                           9,529       10,853       (8,634)

               Total stockholders' equity  615,573      613,633      621,398

    Total Liabilities and Stockholders'
     Equity                             $1,158,987   $1,137,737   $1,076,734



    STATISTICS:
     Working Capital                      $380,192     $374,355     $357,692
     Current Ratio                             1.9          1.9          2.0
     Debt-to-capital %                         5.8%         6.0%         3.8%
     Global Days Sales Outstanding
         Year to Date                           55           55           54



                    KELLY SERVICES, INC. AND SUBSIDIARIES
                           STATEMENTS OF CASH FLOWS
           FOR THE 13 WEEKS ENDED MARCH 28, 2004 AND MARCH 30, 2003
                                 (UNAUDITED)
                          (In thousands of dollars)

                                                      2004              2003


    Cash flows from operating activities
       Net earnings                                 $1,065              $310
       Noncash adjustments:
         Depreciation and amortization              11,326            11,908
       Increase in trade accounts
        receivable, net                            (47,447)          (22,552)
       Changes in operating assets and
        liabilities                                 18,743            (4,391)

            Net cash from operating activities     (16,313)          (14,725)


    Cash flows from investing activities
       Capital expenditures                         (4,375)           (8,445)
       Decrease in short-term investments                5               106
       Increase in other assets                       (173)             (951)

            Net cash from investing activities      (4,543)           (9,290)


    Cash flows from financing activities
       Decrease in short-term borrowings              (708)           (1,034)
       Dividend payments                            (3,491)           (3,555)
       Stock options and other                       4,169                 6
       Purchase of treasury stock                       (3)              (38)

            Net cash from financing activities         (33)           (4,621)

    Effect of exchange rates on cash and
     equivalents                                      (142)              337

    Net change in cash and equivalents             (21,031)          (28,299)
    Cash and equivalents at beginning of
     period                                         76,378           100,936


    Cash and equivalents at end of period          $55,347           $72,637

SOURCE Kelly Services, Inc.

CONTACT: ANALYST CONTACT: James Polehna, Director, Investor Relations,
+1-248-244-4586, james_polehna@kellyservices.com , or MEDIA CONTACT: Robert
Doetsch, Director, Public Relations, +1-248-244-5362,
robert_doetsch@kellyservices.com , both of Kelly Services, Inc.